Fraser Award Winners - Service Awards

Each year, Fraser Advanced Information Systems holds our Annual Awards Dinner to honor the achievements of our employees over the past year. We will feature award winners every day this week as we show off the accomplishments of our amazing staff. Today's award winners are our amazing Service Team winners.

Each branch of Fraser has a team of Field Service Engineers that work tirelessly to make sure all of our client print fleets are up and running at optimum capacity. Each branch selects a technician to receive two of our coveted service awards. The first of these is the Team Player Award. This award is given to the technician who is always there to lend a helping hand and assist a teammate. Team Players are what make our service team great, and their value cannot be matched. Congratulations to our 2022 Service Team Player Award Winners:

1.  Rodger Brown, Bala Cynwyd Team
2.  Brad Schoch, Lehigh Valley Team Lutte
3.  John Armitage, Lehigh Valley Team Trainor
4.  Bryan Reinhold, Reading Team
5.  Bill Raymond, Mechanicsburg Team

Our second Service Team Award is the Go the Extra Mile Award. This award is given to the technician who is always willing to take on a little extra to get a job done. This includes handling an emergency service call at short notice, delivering toner to a client between service calls or taking a last-minute service call at the end of the day to keep a client running. Congratulations to our 2022 Service Team Go the Extra Mile Award Winners:

1.  Rey Colon, Bala Cynwyd Team
2.  Dion Isapa, Lehigh Valley Team Lutte
3.  Jerome Mayo, Lehigh Valley Team Trainor
4.  Ruben Luciano, Reading Team
5.  Garrett Wasneuski, Mechanicsburg Team

Fraser Field Service Engineers have a set of stringent benchmarks that are used to measure their success in the field. From the number of calls handled in a day, their first call fix rate and more, Field Service Engineers have a clear set of goals to strive for. All of the technicians can earn Gold or Platinum Status each year by meeting and exceeding those benchmarks. Congratulations to our Gold and Platinum Level Field Service Engineers:

Gold Level:

1.  Jerome Mayo, Lehigh Valley Team Trainor
2.  Ron Basara, Reading Team

Platinum Level:

1.  Clyde Merrick, John Viebahn, Rodger Brown, Scott Devito, Rey Colon and Ben Halter, Bala Cynwyd Team
2.  Jim Albert, Bruce Korsak, Tim Resch, Tim Polzer, Chris Marsh, Robert Ziegenfuss and Tim Smith, Lehigh Valley Teams
3.  Casey O'Donnell and Kris Scharf, Reading Team
4.  Tony Reed, Bruce Hofer, Dean Packer, Ed Padilla, Garrett Wasneuski and Bill Raymond, Mechanicsburg Team

Our final Service Award is given to the one team that achieves the highest level of service across the entire organization based on our industry benchmarks. This team earns the Service Team of the Year Award and is the goal of all of our Service Managers. Congratulations to our 2022 Service Team of the Year, Mechanicsburg Team with Service Manager, Shawn Stauch!

Congratulations to these Fraser employees on their outstanding achievements! Stay tuned as we focus on more award winners!