Hosted PBX: The Scalable, Cost-Saving Phone System for SMBs

Do missed calls mean lost sales? Is your team struggling with remote connectivity? Staying connected with customers, partners, and employees is critical for small and midsize businesses (SMBs), but traditional telephone networks and systems often fall short. They lack the flexibility, scalability and advanced features that modern businesses require to grow and thrive.

Enter Hosted PBX, a cloud-based business phone system that provides enterprise-level capabilities without the high costs of traditional systems. Whether you're scaling your team, managing remote employees or looking to improve customer service, Hosted PBX offers a reliable, cost-effective and feature-rich solution.

What is Hosted PBX?

Hosted PBX, also known as a VoIP phone system (Voice over Internet Protocol), is a cloud-based phone system that uses the internet to manage business calls. Unlike traditional, on-premise systems that require costly hardware and maintenance, Hosted PBX is managed by a third-party provider, allowing businesses to access their phone system from anywhere with an internet connection.

With Hosted PBX, SMBs gain access to advanced call features, seamless scalability and lower costs, making it the ideal solution for growing businesses.

Why Hosted PBX is the Best Phone System for SMBs

Here's why more small and mid-size businesses are switching to Hosted PBX:

1. Lower Costs and No Maintenance

❌ Traditional Phone Systems: Expensive hardware, maintenance costs and dedicated IT staff.

✔️ Hosted PBX: No on-site hardware, lower monthly costs and minimal upkeep.

2. Scalable to Match Business Growth

Adding new users, extensions or locations is quick and easy - no need for costly infrastructure updates.

3. Work From Anywhere

Your team can make and receive calls from any device - desktop, laptop or mobile - ensuring seamless communication across locations.

4. Enterprise-Grade Features Without the Enterprise Price

• Auto-Attendant: Greet callers professionally and route them to the correct department automatically.
• Voicemail to Email: Never miss a message - receive voicemails directly in your inbox.
• Call Recording and Analytics: Monitor call quality, train employees and gain insights into customer interactions.
• Call Queues: Manage high call volumes efficiently without frustrating customers.

5. High Reliability and Security

Hosted PBX providers offer a 99.99% uptime and built-in redundancy, ensuring your business stays connected even during outages.

Key Hosted PBX Features That Benefit SMBs

Seamless Communication

• Call Routing and Forwarding: Prevent missed calls by forwarding them to available employees.
• Interactive Voice Response (IVR): Direct callers efficiently, reducing wait times and improving customer service.
• Conference Calling and Video Conferencing: Enhance remote collaboration and reduce the need for travel.

Productivity and Mobility

• Mobile Apps for iOS and Android: Allow employees to take business calls from their smartphones and mobile devices.
• Softphone Integration: Make and receive calls from a laptop or desktop - no desk phone needed.
• CRM Integration: Sync call data with customer records to improve service and sales follow-ups.

Security and Reliability

• Data Encryption: Protects your communications from cyber threats.
• 24/7 Monitoring and Support: Ensures continuous uptime and quick resolution of any issues.

How to Choose the Right Hosted PBX Provider

Not all Hosted PBX providers are created equal. When evaluating options, consider:

• Pricing and Plans: Choose a provider with flexible pricing that fits your budget.
• Customer Support: Look for 24/7 support with a strong reputation for service.
• Uptime Guarantees: Ensure at least 99.9% reliability with redundancy measures.
• Security and Compliance: Verify encryption and compliance with your industry standards.
• Easy Setup and Maintenance: Pick a system that non-technical users can easily manage.

Why Fraser is the Ideal Hosted PBX Partner

At Fraser, we specialize in tailoring Hosted PBX solutions to meet the unique needs of SMBs. Our solutions provider: 

• Customizable plans designed to grow with your business.
• Local, expert support available whenever you need it.
• Seamless integration with your existing business tools.
• Fast and hassle-free implementation so you can start benefitting immediately.

Make the Switch to Hosted PBX Today

Your business deserves a cost-effective, scalable and feature-rich phone system. With Fraser's Hosted PBX, you get the tools you need to improve communication, enhance productivity and support your growing team without the headaches of traditional systems.

Get started today! Contact us for a free consultation and see how Hosted PBX can transform your business communications.