Working with a reputable dealer can make all the difference when leasing a copier. Top copier dealers go above and beyond to provide white glove service to ensure you get the perfect device for your needs and a seamless installation process. In this blog post, we'll walk you through the step-by-step process of leasing a multifunction copier from a top-rated dealer.
Step 1: Needs Assessment
The copier assessment is crucial in the copier leasing process. A great copier dealer will conduct a thorough analysis of your business's printing needs. They'll consider factors such as your monthly print volume, the types of documents you print (e.g., color vs. black and white, single-sided vs. double-sided), and any additional features you require (e.g., scanning, faxing, stapling, hole-punching). They'll also assess your office space to determine the ideal size and placement of the copier. By gathering this information, the dealer can recommend a device that suits your needs and budget.
Step 2: Device Recommendation
Based on the printing assessment, the copier dealer will present you with a curated selection of devices that match your requirements. They will provide detailed specification sheets for each copier, highlighting key features like print speed, paper capacity, resolution and connectivity options. A top dealer will take the time to explain the benefits and drawbacks of each device, helping you make an informed decision. They also provide pricing information, including the monthly lease rate and additional supplies or maintenance costs.
Step 3: Lease Agreement
Once you've selected the perfect copier, the dealer will draft a lease agreement tailored to your business needs. They'll work with you to determine the optimal lease term, typically 24 to 60 months. The lease agreement will outline your monthly payment based on factors like the cost of the device, the lease term and your credit score.
A reputable copier dealer will be transparent about all costs associated with the lease, including any fees for delivery, installation or early termination. They will also explain any available options for upgrading or purchasing the device at the end of the lease term.
Step 4: Pre-flighting Your Device
Once you have selected your new device, our project management team will begin setting up your equipment before delivery. This includes setting up user accounts and permissions, configuring security settings and device hardening, integrating existing software and applications and uploading address books. Pre-flighting your device saves hours of time on the day of installation by handling set-up tasks beforehand that often take much longer onsite.
Step 5: Delivery and Installation
Professional delivery and installation personnel will bring your new copier to your office on the scheduled delivery date. They will unpack the device and put it where you want it, ensuring it's easy for your staff to reach. They will clean up any unneeded packaging and make sure your space is returned to its normal space.
With Fraser's Rapid Connect Team, we help you connect your copier to your network and install the print drivers remotely. This eliminates hours of time onsite with technicians interrupting your work day. Remote installation takes approximately 20-30 minutes; once completed, your device is ready.
Step 6: Training and Support
A top dealer will provide comprehensive training sessions to ensure your staff can utilize the copier's features. These sessions will cover everything from basic functions like printing and copying to more advanced features like scanning to email, setting up secure print jobs and using finishing options like stapling and hole-punching. The dealer will also provide user manuals, quick reference guides and online resources to help your team navigate the device's features and troubleshoot common issues.
In addition to initial training, great copier dealers offer ongoing support and maintenance. They provide various ways for you to get assistance with any issues or questions, including:
- Phone support with a live representative to speak to during normal business hours
- Email or online methods to report problems and order supplies
- Automated chatbots to take your service call
Many dealers provide remote monitoring services that enable them to monitor and detect potential issues before they cause downtime. This proactive approach helps ensure that your copier is always running at peak performance.
Step 7: Regular Maintenance and Supplies
Your dealer will schedule regular maintenance visits to keep your copier in top condition. During these visits, trained technicians thoroughly clean the device and replace worn parts like rollers, belts, or fusers. They'll also calibrate the device to ensure optimal print quality and performance. Regular maintenance helps extend the life of your copier and prevents costly repairs down the line.
In addition to maintenance, your dealer will remotely monitor your copier's toner levels. When supplies run low, they'll proactively order and deliver new toner cartridges, ensuring you never run out of supplies during critical business hours. This proactive approach helps minimize downtime and ensures your team can always print when needed.
At Fraser, we go above and beyond to provide white glove service to our copier leasing customers. From the initial needs assessment to ongoing support and maintenance, we're dedicated to ensuring you have the perfect printing solution for your business needs.
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