Fraser Earns AAA Platinum Level Service Provider by Sharp

platinum logoFraser Advanced Information Systems is pleased to be named a AAA Rated Platinum Level Service Provider by Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, for its outstanding levels of achievement in critical areas of service delivery. The Platinum Level Service program recognizes and rewards service organizations for exceeding performance benchmarks and implementing industry best practices.

In order to qualify for this prestigious award, dealers must show excellence in the following critical areas of service delivery:

  • Using genuine Sharp parts and supplies
  • Commitment to training
  • Use of remote diagnostic technology, and
  • Timely updating of call tracking tickets

The AAA rating is the highest level of achievement a dealer can obtain. This is the fourth year in a row Fraser has received a AAA Platinum rating.

As a Platinum Level Service Provider, Fraser has demonstrated superior customer support by ensuring that all reasonable efforts have been made before opening a support ticket with Sharp’s technical hotline, timely updating tickets, and leveraging remote diagnostic technologies. In addition, Fraser has delivered consistent performance and quality by only using genuine Sharp parts and supplies.

“It is an honor for us to receive the Sharp AAA Platinum Level Service Providers Award,” said Jim Pierce, Chief Operations Office at Fraser. “We are proud to work with Sharp products, which are among the most valuable in the line-up that we offer. Fraser is dedicated to providing an unprecedented customer experience with best-in-class technicians and knowledgeable sales personnel that make sure that each model purchased perfectly fits the client’s needs.”

Fraser Advanced Information Systems is a leading provider of office technology solutions and business process automation for 50 years.   With clients in all types of industries throughout the Mid-Atlantic region, Fraser helps companies digitally transform their businesses through the Internet of Things and Fraser's Smart Tool Set™. Through our Global Support Center based in our West Reading headquarters, Fraser can remotely manage the business processes and equipment of our clients - from copier meter readings to supply replenishment - via the cloud. We provide services in managed print, telephones and unified communications, software solutions, managed IT services including network monitoring, data backup and recovery, cybersecurity, remote work solutions and more.