Facebook Twitter LinkedIn
Smart Connect Portal (610) 378-0101 | sr@fraser-ais.com
Fraser Advanced Information  Systems Logo
  • Request service
  • Order Supplies
  • Meter Reads
  • HOME
  • ABOUT
    • CORE VALUES
    • AWARDS
    • GIVING BACK
  • SMART OFFICE
    • PRINTERS & COPIERS
    • MANAGED PRINT
    • DOCUMENT WORKFLOWS
    • DIGITAL SIGNAGE
    • TEMPERATURE SCANNING
    • TECHNOLOGY LIFE CYCLE
    • FRASER TONER RECYCLING PROGRAM
  • MANAGED IT
    • NETWORK MANAGEMENT
    • DARK WEB MONITORING
    • IT SECURITY
    • BUSINESS DATA RECOVERY
    • STRATEGIC-LEVEL SUPPORT
    • IT HARDWARE
  • INDUSTRIES
    • EDUCATION
    • ENGINEERING
    • FINANCE
    • GOVERNMENT
    • HEALTHCARE
    • LEGAL
    • MANUFACTURING
    • RELIGIOUS ORGANIZATION
  • GLOBAL SUPPORT CENTER
    • REMOTE MONITORING
    • REMOTE CLOUD INSTALLATIONS
    • FRASER SMART TOOLSET
  • CONTACT
    • REQUEST SERVICE
    • ORDER SUPPLIES
    • METER READS
  • LEARNING ZONE
  • CAREERS
    • CULTURE
    • BENEFITS
    • CURRENT OPENINGS

Customer service

contact center

Contact Center vs. Call Center - Why Do You Need a Contact Center

{% video_player "embed_player" overrideable=False, type='scriptV4', hide_playlist=True, viral_sharing=False, embed_button=False, autoplay=False, hidden_controls=False, loop=False, muted=False, [...]
By Heather Trone | August 25th , 2021 | Customer Satisfaction , Customer Service , UCaaS , contact center Read More
Star Awards

Fraser Star Awards

On Saturday, March 23rd, Fraser held the Annual Awards Dinner Celebration for all of our employees.  Each year, Fraser honors our employees who excel in service, sales, customer service, managed IT, [...]

By Heather Trone | March 28th , 2019 | Customer Service , Fraser , managed IT , Net Promoter , news , service , Service Technician , star awards , supplies , administration , Awards Read More
Tech of the Year

Service Technicians Award Winners

On Saturday, March 23rd, Fraser held the Annual Awards Dinner Celebration for all of our employees.  Each year, Fraser honors our employees who excel in service, sales, customer service, managed IT, [...]

By Heather Trone | March 27th , 2019 | Customer Service , Fraser , Net Promoter , news , service , service technicians , technicians , Awards Read More
Fraser Awards

Fraser Amazers Celebrated At Awards Dinner

On Saturday, March 23rd, Fraser held the Annual Awards Dinner Celebration for all of our employees at the DoubleTree Hotel in Reading. Each year, Fraser honors our employees who excel in service, [...]

By Heather Trone | March 26th , 2019 | Customer Service , Fraser , Mummers , news , service , Awards Read More

Managed IT vs. Break/Fix - What's Best For Your Business?

By Heather Trone | November 16th , 2018 | Customer Service , cyber security , cybersecurity , data security , managed IT , Smart Office , technology , anti-virus Read More
lease-buy

Lease or Buy Office Technology? Which Is Best For Your Business?

At Fraser, current and potential clients ask a lot of questions about the selection of a copier. One of the most frequent and important questions we get is, "should I lease or buy? Which is going to [...]

By Heather Trone | September 5th , 2018 | Copier , copier cost , cost , Customer Service , leasing , MFP , net promoter score , productivity , service , Smart Office , technology , tips Read More
sharpBLI-1

Sharp Earns Coveted Award for Reliability

Sharp Imaging and Information Company of America, a division of Sharp Electronics Corporation has been named the Most Reliable Monochrome Copier MFP Brand by Keypoint Intelligence - Buyers Lab (BLI). [...]

By Heather Trone | July 16th , 2018 | Copier , copier cost , cost , Customer Service , document workflows , MFP , printer , printer costs , productivity , service , Sharp , technology , Awards Read More

Fraser Ranks 17th in Greater Reading Chamber Top 50 Businesses List

Fraser Advanced Information was recently ranked number seventeen (17) on the Greater Reading Chamber Alliance's 2018 Top 50 Business list. Businesses who applied for recognition were evaluated based [...]

By Heather Trone | June 1st , 2018 | Customer Service , news , superior service , Awards Read More

Fraser ABE Earns 2018 ProMasters Elite Certification from Toshiba

Advanced Business Equipment, a Fraser Advanced Information Systems company, has been recognized as a Toshiba ProMasters Elite Certified Dealer. The award recognizes dealers that provide their [...]

By Heather Trone | May 31st , 2018 | Customer Service , news , productivity , promasters elite , promasters elite certified , service , service awards , superior service , technology , Awards Read More

Mitigating Printer Security Risk In Your Office

Modern multifunction printers (MFPs) are equipped with internal hard drives, just like a computer. These hard drives capture and store the information from all of the documents that they process. [...]

By Heather Trone | April 11th , 2018 | Customer Service , cybersecurity , data security , managed print , managed print services , printer , printing , security risks Read More
1 2
Next

Locations

  • Fraser Advanced Information Systems
  • Lehigh Valley
  • Philadelphia
fraser-ais
  • Harrisburg
  • Edwardsville
  • Regional Training & Logistics Center

Recent Posts

Facebook Twitter LinkedIn